"Each time when a crisis hits, people say, 'Oh my gosh, why did this system not work?' We know why it doesn't work." Su highlighted the repeated failures of the unemployment insurance system during crises, emphasizing the need for systemic reform.
"It is a system that was grossly in need of an overhaul and in need of investments… That was true in California. It was true all across the country." Su reflects on the widespread issues with the unemployment insurance system, underscoring the need for comprehensive investment.
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