"WhatsApp is partnering with fintech firm PayU to roll out prepaid phone recharges in India, allowing users to top up mobile numbers for major operators including Jio, Airtel, and Vodafone Idea directly within the messaging app."
"Despite having more than 500 million users in India and launching payments in 2020, WhatsApp remains a marginal player in the country's digital payments space, driven by the government-backed Unified Payments Interface."
"WhatsApp's payments usage has picked up since early 2025, after onboarding restrictions were lifted. Its UPI transactions more than doubled from about 61 million in January 2025."
"The latest rollout adds to WhatsApp's broader push to expand payments and services within the app in India, where users can already pay bills, book metro tickets, and access a range of government services through chat-based interfaces."
WhatsApp is partnering with PayU to introduce prepaid phone recharges in India, allowing users to top up mobile numbers for major operators directly within the app. Despite having over 500 million users, WhatsApp remains a minor player in India's digital payments market, processing only 130 million transactions in March compared to rivals PhonePe and Google Pay. The app's payment usage has increased since early 2025 after onboarding restrictions were lifted, but it still trails behind competitors in transaction volumes. The new feature aims to expand WhatsApp's payment services in India.
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