"Our brief was to concept test the idea of a mobile app for financial and regulatory compliance users. It would complement the company's existing software, allowing users to review tasks and comments on the go. We received requests for this from Sales, Marketing, and customer surveys - after all, every B2B or B2C company needs its own mobile app, right?"
"Creating something that entices people to spend extra time, off-the-clock, on work? That's exploitation. Some folks start responding at all hours, which pressures the rest of the team to do the same. Failure to participate leads to resentment ("she's not working as hard as I am") and poor performance reviews - which disproportionately impact caretakers, parents (especially women), and people with disabilities. Hourly employees aren't paid for overtime spent using the app - which is corporate wage theft."
Research participants welcomed a proposed mobile app for financial and regulatory compliance because it enabled task review and commenting on the go and allowed work during personal time. That enthusiasm stemmed from the ability to complete review tasks offsite, not from reduced workload or simplification. Such an app can pressure colleagues to respond at all hours, leading to resentment and biased performance reviews that disproportionately harm caregivers, parents (especially women), and people with disabilities. Hourly workers may perform unpaid overtime via personal devices, and employers may demand use of personal phones, risking remote wipes of private data. Persistent connectivity erodes rest and increases burnout, with long-term business costs. The pandemic amplified these dynamics while also accelerating remote-work adoption.
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