"We received requests for this from Sales, Marketing, and customer surveys - after all, every B2B or B2C company needs its own mobile app, right? But I walked away from the research feeling shaken. The people we interviewed were excited about the app concept - not because it would decrease their workload or simplify anything, but because they could use it to work more."
"Some folks start responding at all hours, which pressures the rest of the team to do the same. Failure to participate leads to resentment ("she's not working as hard as I am") and poor performance reviews - which disproportionately impact caretakers, parents (especially women), and people with disabilities. Hourly employees aren't paid for overtime spent using the app - which is corporate wage theft."
User interviews for a mobile compliance-review app revealed enthusiasm rooted in the ability to work during personal time rather than reduced workload. The app could normalize off-hours responses, pressuring colleagues to match availability and creating resentment and biased reviews that disproportionately harm caretakers, parents, and people with disabilities. Hourly workers risk unpaid overtime. Expecting employees to use personal phones exposes them to corporate remote wipes and loss of personal data. Constant connectivity undermines rest, increases burnout, and produces long-term harms even as remote work also brought some positive changes during the pandemic.
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