MTA NYC Transit President Demetrius Crichlow announced significant improvements in subway service at a press conference, noting that on-time performance has reached levels not seen in over a decade. With 85% of trains arriving on time in April, there is an evident increase in ridership and customer satisfaction. He highlighted how maintenance, informed by data-driven strategies, has strengthened service continuity. Notably, two subway lines, the 6 and the J, have shown remarkable improvements thanks to innovative tactics and effective service plans that enhance efficiency and reduce delays.
"My priorities for subway service as NYC Transit President are the same as other New Yorkers'. I want it to be safe, fast, and efficient."
"Delays are down, and performance, ridership, and customer satisfaction are all on the rise. There's always room for improvement, but this is all worth celebrating."
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