The Federal Trade Commission (FTC) has filed a lawsuit against Uber, claiming that the company charged customers for its Uber One subscription service without obtaining proper consent. The lawsuit points out that not only did Uber fail to deliver the savings it promised (estimated at $25 per month), but it also made it extremely complicated for subscribers to cancel, despite promoting a "cancel anytime" policy. In response, Uber has denied the allegations and criticized the FTC for conducting a hasty investigation. The case follows ongoing efforts by the FTC, led by Lina Khan, to streamline the cancellation process for subscription services and enhance consumer protections.
The lawsuit alleges Uber charged customers for its subscription service without consent, failed to deliver promised savings, and made cancellation unreasonably difficult despite claims of easy cancellation.
FTCs investigation claims Uber’s subscription service obscures crucial information and inaccurately represents savings against the subscription’s cost.
FTC Chairman Andrew Ferguson stated that Americans are frustrated with unwanted subscriptions that are hard to cancel, emphasizing that the commission is advocating for consumer rights.
The complaint indicates Uber customers experience excessive hurdles in canceling subscriptions, with navigation requiring numerous screens and actions, contrary to the promised ease.
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