Following the layoff of 1,100 employees, Starbucks CEO Brian Niccol urged those remaining to take ownership of their roles. He criticized the inefficiency stemming from 'too many follow-up meetings' and a lack of accountability in decision-making. Niccol highlighted the necessity for employees to address customer complaints promptly and noted key changes being implemented in U.S. stores, like the introduction of ceramic mugs. He expressed optimism for Starbucks' future but also indicated a potential shift towards having more employees work from the office to enhance collaboration and operational effectiveness.
Niccol emphasized to Starbucks employees that they 'own whether or not this place grows,' signaling the need for increased accountability in improving operations.
He pointed out that corporate employees are bogged down by 'too many follow-up meetings,' which hinders effective decision-making and accountability in the organization.
During his address, Niccol expressed optimism about Starbucks' future while acknowledging the requirement for corporate staff to enhance their operational effectiveness.
To drive improved performance, he indicated a shift may be necessary, with more corporate employees working from the office to foster collaboration and accountability.
Collection
[
|
...
]