The Federal Trade Commission (FTC) has sued Uber Technologies, claiming the company improperly signed up subscribers for its Uber One service without their knowledge. The service, which costs $9.99 monthly, was marketed with false savings claims and misrepresented cancellation procedures. FTC Chairman Andrew Ferguson highlighted consumer frustration with unwanted subscriptions. Uber contended that their sign-up and cancellation processes are straightforward and lawful, expressing disappointment at the FTC's action. This lawsuit adds to Uber's history of regulatory challenges, including previous settlements concerning privacy and exaggerated earnings claims.
The Federal Trade Commission filed a lawsuit against Uber Technologies, alleging that the company enrolled users in its Uber One subscription without their consent and made false claims.
"Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel," stated FTC Chairman Andrew Ferguson, emphasizing the need for consumer protection.
Uber claimed its processes to sign up and cancel the service were clear and legally compliant, expressing disappointment over the FTC's decision to pursue the lawsuit.
Uber has faced several allegations from the FTC, including past claims related to deceptive privacy practices and exaggeration of driver earnings.
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