The MTA has relaunched the Customer Ambassador Program to support the Queens Bus Network Redesign. This program will run until September 1 and cover 58 major transit locations. The second phase of the redesign will begin on August 31 and September 2, focusing on 38 routes in western Queens. The first phase, which began on June 29, covered nearly 70% of changes mainly in eastern Queens. The entire redesign will include 124 routes, with customer feedback indicating improvements in bus speed and efficiency.
The Customer Ambassador Program will run until Friday, Sept. 1 and over the course of four weeks, it will cover 58 locations, with ambassadors stationed at major transit stations, including Queens Plaza, Jackson Heights/74 St-Broadway.
Since the launch of Phase 1 of the bus network redesign, Pangilinan said customers have felt positive about the changes. We've been hearing a lot of positive feedback about how much faster the bus routes are going, especially the Q111.
The final plan includes 124 routes, including 94 local routes and 30 express routes.
Phase 2 of the Queens Bus Network Redesign will take effect on Sunday, Aug. 31 and Tuesday, Sept. 2, for bus routes that don't operate on Sundays.
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