Mr. Taylor emphasized the importance of the families' experiences in the review process, stating that it goes beyond the technical skills of pathologists."Our initial finding, as soon as we were able to listen to the Hillsborough and Manchester Arena families, was that it is the experience of bereaved families, not just the technical competence of pathologists, which calls for a fresh focus." He recognized progress but mentioned that more improvement is needed since 1989.
Jenni Hicks, who lost her daughters in the tragedy, expressed her anguish about the retention of post-mortem images, stating, "How undignified and disrespectful for them, and shockingly embarrassing for me." She highlighted the lack of accountability by noting there was no log to confirm how many officers had viewed her daughters' bodies, painting a grim picture of the families' treatment during their grieving process.
The Hillsborough families were reportedly informed that their loved ones' remains were considered "property of the coroner" after their deaths, highlighting a disturbing lack of respect and communication. This has compounded the families' feelings of loss and disconnection, underscoring the need for more humane handling of remains.
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