""We're making it even easier for customers to get assistance by meeting them where they are with new customer service centers coming to locations throughout the transit system," NYC Transit President Demetrius Crichlow said. "As we continue to transition to tap-and-ride, customers can easily transfer funds from MetroCards to OMNY at their nearest customer service center where knowledgeable station agents are there to help.""
"With these additions, the MTA will operate 30 customer service hubs citywide. The first launched in Coney Island last year, while the latest opened at Grand Central-42nd Street just weeks ago, officials said. "These centers are a one-stop resource for accessing reduced fare programs, obtaining essential service information, with a focus on customer-friendly design and enhanced ADA accessibility," NYC Transit Executive Vice President of Subways Bill Amarosa Jr. said."
Six Brooklyn subway stations will soon have 24/7 MTA Customer Service Centers to assist riders with lost MetroCards, OMNY confusion, fare program enrollment, trip planning, accessibility, and real-time service information. The centers support OMNY enrollment and transfers from MetroCards to OMNY and facilitate signups for Fair Fares and Reduced-Fare programs. The MTA will operate 30 customer service hubs citywide, following earlier openings in Coney Island and Grand Central-42nd Street. Centers will function as local branches of the agency's main office and will be installed in renovated booths or retail spaces inside stations with improved lighting, accessibility, and signage.
Read at Brooklyn, NY Patch
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