"The Security Guard improperly accepted cash from customers for her personal gain, and by doing so, she stole money from NYC Transit. The worker allegedly let riders through five different times in July 2025. A complaint from transit officials included photos of the incidents at the 8th Avenue N-line station in Brooklyn."
"Officials from the inspector general's office interviewed the woman after reviewing the footage. She told them she was hired in June 2024, received no training, and had no prior experience. She told them she only let riders through the gates two times, but later admitted it was more than twice. The security guard said she only exchanged cash with customers when the machine was broken or if they couldn't pay the full fare."
"At first, the woman said she used her personally funded OMNY card during the incidents. The inspector general's office later found she was using a student OMNY card. She said she found the card on the street, according to the complaint. NYC Transit prohibited her from working on any MTA property. They said they are also reinforcing oversight between the company she worked for and the subway's security management team."
"All cash was removed from the service booths and MTA personnel were not permitted to engage in any cash transactions, including reduced fare transactions or providing change. Both agents and security guards are also forbidden from "nickeling," meaning they can't exchan"
A security guard was captured on surveillance video allowing commuters through subway gates in exchange for cash. The MTA Inspector General reported that the worker did this multiple times in July 2025, including incidents at the 8th Avenue N-line station in Brooklyn. The report said the guard improperly accepted cash for personal gain and stole money from NYC Transit. Investigators interviewed the guard and found she had been hired in June 2024, received no training, and had no prior experience. She initially claimed she let riders through only twice, then admitted it was more than twice. She said she exchanged cash only when machines were broken or riders could not pay the full fare. She also used a student OMNY card during the incidents, despite later findings. NYC Transit barred her from working on MTA property and planned to reinforce oversight between her employer and subway security management. The subways have been cashless since April 2020, and personnel are prohibited from cash transactions, including reduced fare transactions and providing change.
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