The article emphasizes the importance of Policies and Governance in community management, underscoring that while engaging content is necessary, a solid framework for member interactions is paramount. It reports that a recent survey found only 64% of community programs possess robust policies, a decline from the previous year, highlighting a need for improvement. There's also a notable shift towards decentralized governance, allowing individual business units greater ownership of community initiatives, while centralized resources ensure quality. Establishing approval processes for new projects can enhance community health by ensuring thoughtful planning and preventing redundancy.
Policies outline the "how" and "why" of community member interactions, delineating acceptable behaviors and ensuring operations remain within ethical and legal boundaries.
Despite being fundamental, recent surveys highlight that only 64% of community programs have robust policies, indicating a significant area needing improvement.
The shift toward decentralized governance in community management allows various units to take ownership of initiatives, promoting independent scaling while maintaining quality.
Promoting an approval process for new community initiatives prevents redundancy and ensures that projects are well-planned, contributing to a vibrant community ecosystem.
#community-management #policies-and-governance #decentralized-governance #community-maturity-model #member-interaction
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