The article critiques traditional approaches to calculating ROI in eLearning, particularly emphasizing the flaws in simplistic metrics like course completion rates or cost savings. It advocates for a more nuanced understanding that considers engagement, adaptability, and long-term impact on business outcomes. The shift in learning paradigms, influenced by AI and personalized user experiences, necessitates a rethink of how we value and measure eLearning investments, presenting a broader framework that truly reflects the benefits of custom software solutions.
Traditional metrics miss the deeper value of engagement and scalability in eLearning, leading organizations to overlook aspects that contribute to long-term business outcomes.
The classic ROI formula, while straightforward, fails to capture the complexities of learning, where immediate financial gains do not always reflect the true impact of eLearning.
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