The article discusses the challenges of delivering constructive criticism at work and critiques the traditional 'compliment sandwich' method. Etiquette experts Daniel and Lizzie Post advocate for a more effective approach, labeled the praise-concern-suggest method. This method involves initially informing the colleague about the nature of the conversation, followed by positive feedback and the critique, concluding with actionable suggestions. This approach not only softens the critique but encourages openness and preparedness for change.
"Compliment sandwiches work, I understand that idea too: You want to give someone enough positive reinforcement that they can take the negative" - Daniel Post Senning.
"Before you get into the conversation, give your colleague a heads-up about what kind of talk it's going to be - think of priming them for a difficult conversation."
"This lets someone know, 'Am I about to say yes to a conversation about something I need to take very seriously, something I need to be open-minded about, something really great to share?'" - Lizzie Post.
#constructive-criticism #business-etiquette #communication-skills #feedback-techniques #professional-development
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