The FCC and the Department of Health and Human Services announced they have begun to route 988 phone calls to contact centers based on callers' locations instead of their area codes.
Georouting does not identify the specific location of a caller, but rather uses the cell phone tower that connected the call to identify their approximate whereabouts.
T-Mobile and Verizon have already begun georouting calls to the 988 lifeline and anticipate that AT&T will begin doing so in the next month.
FCC Chair Jessica Rosenworcel emphasized the new rules will ensure that no more 988 calls and messages will be needlessly sent to crisis centers hundreds of miles away.
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