"The healthcare company said in a data breach notice filed with the California attorney general's office on Thursday that the hackers stole data about user requests sent to the company's customer support team."
"Although the company says customer medical records were not affected by the breach, the nature of customer support systems means that the data may contain sensitive information about a person's account, personal information, and healthcare."
"Jake Martin, a spokesperson for Hims & Hers, told TechCrunch in a statement the company was hit by a social engineering attack, in which hackers trick employees into granting access to their systems."
"Customer support and ticketing systems have become rich targets for financially motivated hackers in recent months, by raiding databases containing customer information, and extorting companies into paying a ransom."
Hims & Hers experienced a data breach involving its third-party customer service platform, where hackers accessed support tickets containing personal information. The breach occurred between February 4 and February 7, with customer names and contact details being compromised. Although medical records were not affected, the nature of the data suggests it may include sensitive information. The company attributed the breach to a social engineering attack. The extent of the breach's impact on individuals remains unclear, and the company has not disclosed any ransom demands from the hackers.
Read at TechCrunch
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