#customer-support

#customer-support

Salesforce has slashed another 4,000 jobs from its customer support workforce as the tech giant doubles down on artificial intelligence, even as the company reports strong financial results. The latest layoffs gutted Salesforce's customer service division, reducing its headcount from 9,000 to 5,000. AI agents now reportedly handle about one million customer conversations. list of 4 itemslist 1 of 4list 2 of 4list 3 of 4list 4 of 4end of list In a recent episode of The Logan Bartlett Show, CEO Marc Benioff justified the cuts by saying he needs less heads as Salesforce invests heavily in AI across its operations.

If you want to refund a game, you can't do it from your console. Instead you'll need to log in to the PlayStation website or open the PlayStation app and follow these instructions, but the process is still quite simple. How To Refund A Game On the PlayStation Store Or App Go to the PlayStation store. Click on the three dots in the top right corner. Select the option that reads "Transaction History" Select one of your purchases and choose the "request refund" option.

While the documentation was extremely thorough, it was sometimes difficult to know where to look for any particular piece of information. Things were always correctly cross-referenced but sometimes the process of tracking the flow of any particular function could take you across many of the dozens of manuals.

Retrieval Augmented Generation (RAG) combines the power of Large Language Models (LLMs) with a custom knowledge base, enabling precise and contextually relevant responses from customers.

HMD is navigating a challenging geopolitical and economic environment and has decided to scale back its US operations after careful consideration.

Google Cloud is offering organizations the option to keep Gemini 2.5 Flash machine learning processing entirely within the UK to address data sovereignty concerns. This allows customers to select the UK region for data storage and processing, which is crucial for sectors like financial services that warrant local data compliance.

AI tools can significantly enhance consumer personalization in e-commerce by analyzing customer data to provide tailored shopping experiences, improving engagement rates and sales conversions.

Nintendo Switch 2 users are experiencing battery life discrepancies, prompting the company to suggest a simple fix via Recovery Mode.

The shift to EVs presents buyers with potential cost savings and quality-of-life improvements but also creates friction and disappointment during the buying process.

Check your internet connection: Ensure it's stable and working.

"ClearFeed AI is an innovative platform that routes customer queries to Slack and MS Teams, enhancing response times and service quality, but it has limitations."

"At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story."

Captex is an accessible trading platform providing flexible account types and a variety of market options, tailored for traders of all experience levels.

"Lololol your support for Premium is essentially non-existent," a subscriber with more than 200,000 followers wrote, while another quipped 'Okay, so no more support? lol.'

TalkTalk admitted they have made a mistake in changing the settings for a number of Domains that they host.