Colt is attempting to restore customer-facing services after being targeted by a cyber attack attributed to the Warlock ransomware gang. The incident was first reported as a technical issue on Tuesday, August 12, but later confirmed as a cyber incident affecting its support services and Voice API platforms. Immediate protective measures were taken, including taking some systems offline. The company communicated its appreciation for customer understanding during service disruptions and suggested customers reach out via email or phone amidst potential delays in responses.
One of our protective measures involved us proactively taking some systems offline, which has led to the disruption of some of the support services we provide to our customers. Our technical team is focused on restoring the affected systems and is working closely with third-party cyber experts.
Colt is advising customers to get in touch via email or phone should they need to, but users should be aware that there may be some delay in responding.
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