Brother laser printers are typically well-regarded for compatibility with third-party toner and ink, a user-friendly trait that sets them apart from competitors. However, recent allegations have surfaced after YouTuber Louis Rossman accused the company of degrading printer performance when using non-Brother cartridges following a firmware update. This claim references a Reddit post detailing issues where printers ceased to function correctly unless genuine Brother toner was used. Brother has publicly denied these accusations, asserting that their firmware updates have not intentionally restricted printer capabilities regarding third-party accessories and emphasized their commitment to customer satisfaction.
Brother stated that no intentional changes were made to degrade printer functionality with third-party cartridges, emphasizing their commitment to customer satisfaction.
The controversy erupted from claims that firmware updates negatively impacted performance with non-OEM products, leading to significant customer concern.
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