How eLearning Can Fix The 73% Performance Coaching Crisis Most Managers Don't Know Exists

"Consider what happens when you send Sarah to training she doesn't need. First, there's the direct cost $1,200 per employee for generic training programs. Then the opportunity costs: while she's in training, her actual performance issues remain unaddressed. Customer complaints continue. Team morale suffers as others pick up slack. The real kicker? When training inevitably fails to solve a non-training problem, managers often interpret this as employee resistance or lack of capability."

"Sound familiar? If you're like most managers, your instinct is either to send Sarah to training or document the performance issue. But here's what research reveals: 73% of performance problems aren't skill-related, and wrong solutions cost organizations 3 times more while delaying real improvement by months. The problem isn't that managers lack good intentions. It's that we're using Industrial Age solutions for Knowledge Age challenges. We're treating symptoms instead of causes, and it's costing us millions in productivity while burning out our best people."

Star performers can show sudden declines in measurable outcomes such as missed deadlines, higher error rates, and falling customer satisfaction. Research finds 73% of performance problems are not skill-related, and applying wrong solutions costs organizations three times more while delaying improvement by months. Organizations often default to assigning training, creating direct costs (for example, $1,200 per employee) and opportunity costs while root issues remain unaddressed. This misdiagnosis drives 68% of improvement efforts to fail and pushes high performers to leave. The underlying problem is using Industrial Age training solutions for Knowledge Age performance challenges instead of diagnosing causes.

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