Lack of 'civility' is costing business $2 billion a year, according to the top HR research body. Here's how to crack down on office rudeness, they say

"SHRM's Civility Index research found that U.S. workers collectively experience 208 million "acts of incivility" each day, a figure that rose sharply around the 2024 election season and remains near record highs. (It's also up from 198 million in the last quarter.) This nonstop stream of disrespect-from subtle slights to overt hostility-translates into costly absenteeism, sagging morale, and lost output."

""Digital bravery is this idea that you can say whatever you want, about whomever you want, on any given topic from the safety and security of your screen," Link told Fortune, adding that he sees it having an impact on American communities, society at large, but also that particular person and, maybe, the workplace. "If people are exercising this right of digital bravery, then perhaps it's leeching or leaking its way into our workplaces, into our communities, into our society""

U.S. workers experience about 208 million acts of incivility each day, up from 198 million last quarter and rising sharply around the 2024 election season. These daily instances of rudeness and hostility translate into costly absenteeism, reduced productivity, sagging morale, and lost output. The cumulative economic impact amounts to an estimated $2.1 billion in lost productivity per day for American businesses. Primary drivers include socio-political tensions, pandemic-induced stress, and online "digital bravery" that emboldens people to say things online they would not say face-to-face, increasing workplace friction over political and social issues.

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