Trust between agents and buyers can be established quickly but can also be easily destroyed. Quick responses to buyer inquiries are crucial, as every minute counts in the current market. Agents must be knowledgeable about their property inventory to maintain credibility. Proactive follow-up is essential for maintaining client engagement. Additionally, agents should balance providing information with giving clients personal space during property showings. Exceptional service involves being attentive and aware of clients' needs without overwhelming them.
Buyers expect you to know your inventory. If you don't, you lose credibility. Worse, you make the buyer feel like they have to do all the heavy lifting.
The best agents don't wait for the buyer to circle back. They proactively follow up with insight, feedback, and next steps. It doesn't have to be pushy. Just professional.
The best agents can read the room. They know when to give info, when to give silence, and when to ask thoughtful questions.
Sometimes, I just want to walk the property quietly and think. I don't need a sales pitch. I need space.
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