Doug Ostermann, the Jeep maker's CFO, mentioned, "Most of the disagreements related to tactical issues on how to run the business over that kind of short-term time period and what actions should be taken in regard to short-term metrics versus longer-term benefit of the company." This highlights the contrasting visions of Tavares and the board, indicating how tactical approaches can divert focus from overarching goals.
"It's really intended to be a 'What brought you in today? What are you looking for? What problems are you trying to solve?'" Moffitt tells me from Office Depot's HQ in Boca Raton. The goal is to try to get to know a customer as soon as they walk in the door."
The diverse tactics of threat actors, ranging from crude phishing emails to sophisticated AI-powered ransomware, necessitate that cybersecurity solutions adapt and evolve to ensure organizational safety.
Understanding the customer onboarding process in banking is fundamental, as it sets the tone for a client’s experience and fosters long-term relationships. Cumbersome processes push potential customers away.
