"The pandemic forced a rapid shift to remote work, a shift many organizations were unprepared for. Post-pandemic, that disruption hasn't resolved into a single 'new normal.'"
"Decisions about where work happens are often made explicitly at the policy level, while many other boundary decisions are left open or delegated to local interpretation."
"Strategic boundary control reflects how organizations adapt control and coordination under conditions where direct oversight is limited, requiring choices about participation and coordination."
The pandemic accelerated the shift to remote work, leaving organizations with varied approaches from fully remote to strict office mandates. This shift necessitates managing boundary decisions regarding work location, time, and availability. Many of these decisions are made at the policy level, while others are left to local interpretation, resulting in inconsistent expectations and employee dissatisfaction. Strategic boundary control is essential for organizations to adapt their coordination and control under limited oversight, balancing explicit and flexible boundary decisions to improve employee engagement and satisfaction.
Read at Psychology Today
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