365 apps cannot be downloaded due to bug, Microsoft working on fix

"Microsoft is investigating an issue that prevents users from downloading Microsoft 365 desktop apps from the Microsoft 365 homepage. The bug, which has been affecting users since November 2, is related to an error in a recent service update. The company confirmed the malfunction on Wednesday in an incident report numbered OP1192004. The error affects customers who want to download Microsoft 365 desktop apps. Microsoft is currently testing a solution and promises to provide an update on its progress this evening."

"Cause: error in license verification Microsoft has identified the cause of the problem. A recent service update contains a code error that disrupts the license check. As a result, users cannot download the desktop apps from the homepage. The company is currently testing the fix in its own internal environment before rolling it out. Microsoft expects to be able to share a timeline for implementation soon."

"Microsoft is currently dealing with multiple outages. The company is also resolving a known issue where some users are unable to open Excel email attachments in the new Outlook client. This is due to an encoding error in Excel file names. A year ago, Microsoft resolved a similar issue where license changes caused random "Product Deactivated" error messages. Last month, they fixed a bug caused by misconfigured authentication components that prevented customers from installing the Microsoft 365 desktop apps on Windows devices."

Microsoft confirmed an incident (OP1192004) after users began failing to download Microsoft 365 desktop apps from the Microsoft 365 homepage starting November 2. The root cause is a code error in a recent service update that disrupts license verification and blocks downloads. Microsoft is testing a fix in its internal environment and plans to provide a progress update and an implementation timeline soon. The malfunction can affect any user attempting to download desktop apps, though exact scope details remain undisclosed. Microsoft is also addressing an encoding error that prevents opening Excel attachments in the new Outlook client, amid recent related outages and past authentication issues.

Read at Techzine Global