Launching a business often requires wearing every hat and doing sales, service, operations and administration. That scrappy hustle is necessary to start but prevents growth when sustained. Scaling demands an identity shift from being the doer to becoming the delegator and asking who can do tasks better. Holding onto control keeps leaders trapped in daily tasks and away from strategic, big-picture moves. Operational errors from overwork can be costly and reveal the need for change. Effective leadership involves building the right team, trusting them, focusing on core strengths like coaching and sales, and designing leadership to fit personal values.
The wave of panic that hit me was overwhelming. It was one of the worst moments of my professional life. I immediately owned the mistake, apologized and worked out a plan to credit the money back over six months. Thankfully, the client was incredibly gracious. But in that moment, I knew something had to change - I had to stop trying to do everything and start leading like a CEO.
For me, stepping into the CEO role meant redefining leadership on my own terms. I didn't want to follow a corporate playbook written by men. I wanted to lead in a way that aligned with my values and strengths - building flexibility into my schedule, doubling down on coaching and sales (my superpowers) and empowering my team to own the rest.
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