"Solidroad's platform automates quality assurance by applying AI to 100% of customer interactions, providing a comprehensive view that manual reviews cannot achieve at scale."
"The traditional approach to quality assurance in customer support is slow and statistically meaningless, as it typically reviews only 1-3% of interactions."
"Solidroad's technology scores every conversation against quality criteria, flags coaching opportunities, and identifies patterns in agent performance, enhancing overall service quality."
Solidroad, a startup founded by former Intercom employees, has secured $25 million in Series A funding led by Hedosophia. The company automates quality assurance for customer support teams using AI, reviewing all customer interactions instead of the typical 1-3%. Solidroad's platform evaluates conversations across various channels, identifying performance patterns and coaching opportunities. The startup has attracted notable clients like Ryanair and Crypto.com, and its total funding now stands at $31.5 million. Founded in 2023, Solidroad aims to enhance the efficiency and effectiveness of customer support operations.
Read at TNW | Investors-Funding
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