Sebastian Siemiatkowski, CEO of Klarna, warned software engineers at SXSW London that they risk falling behind in the AI era unless they also develop business skills. He highlighted that those who thrive at Klarna understand both coding and business functions. As the company undergoes significant AI transformation, it has frozen hiring, diverging from typical growth strategies, and has automated many customer service roles. Siemiatkowski acknowledges AI's potential to take over jobs and stresses the need for engineers to remain aware of business implications as workforce dynamics evolve.
Sebastian Siemiatkowski emphasized that engineers must enhance their business acumen alongside their coding skills to thrive in an AI-dominated job market.
He cautioned that many engineers have become too absorbed in technical tasks, neglecting the essential understanding of their business's operations.
Klarna's CEO mentioned that AI advancements led to hiring freezes, yet paradoxically the company pursued automation while ensuring human customer service support.
Siemiatkowski warned about major implications of AI for white-collar jobs, advocating for an honest discussion about the threats posed by automation.
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