A recent audit report from Toronto's auditor general reveals deficiencies in how city staff respond to and track maintenance needs in city parks. The report highlights a lack of efficient tracking of repair requests, with significant delays in addressing maintenance issues. It calls for standardized documentation and improved accountability of staff activities. The parks branch manages 1,500 parks, yet the absence of a centralized tracking system for maintenance needs has led to inefficiencies. City management has agreed to implement the auditor's recommendations to enhance service delivery.
"Requiring staff to adopt a standardized format to document their activities and to provide a clear accounting of how the time is spent each shift, helps to ensure that tasks are completed as assigned and resources are used effectively."
"The auditor general's office randomly reviewed 73 repair requests stemming from park inspections and found more than half had work orders issued within 100 days, highlighting tracking deficiencies."
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