The Federal Trade Commission has initiated a lawsuit against Uber regarding its Uber One subscription service, claiming the company engaged in deceptive billing practices. Customers reported being enrolled without proper consent and faced challenges when attempting to cancel their subscriptions. The FTC is seeking a permanent injunction against Uber's practices and financial restitution for affected users. Chairman Andrew Ferguson emphasized that the FTC aims to protect consumers from misleading subscription tactics, highlighting Uber's failure to transparently communicate subscription costs and benefits.
Uber has been accused of employing a 'deceptive billing and cancellation process' for its Uber One subscription service.
The FTC asserts that Uber made it challenging for users to cancel subscriptions and misled them about costs and benefits.
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