Passengers filed class-action lawsuits in federal courts in San Francisco and Brooklyn against Delta Air Lines and United Airlines. Plaintiffs allege the airlines charged extra for window seats while assigning passengers to windowless seats located between windows. Complaints claim the practice breached contracts and misled customers who paid cash, points, or other benefits for window access. Many Boeing 737 and Airbus A321 aircraft contain specific windowless seats—often 10A, 11A, or 12A—due to air conditioning ducts or electrical conduits. Each airline allegedly sold more than one million such seats over the last four years. Plaintiffs seek remedies through class-action litigation.
Delta Air Lines and United Airlines were sued this week by passengers claiming they paid extra to sit in "window" seats, but were instead assigned to sit next to a windowless wall. According to the proposed class action lawsuits filed Tuesday in San Francisco federal court and Brooklyn, New York federal court, the two airlines breached their contracts by misleading customers, charging them for window seats but placing them in the gaps between the windows without effectively disclosing the seat placement to the passengers.
"United specifically represented to the Plaintiffs and class members that the particular seats they chose had a 'window,' even though United knew full well they did not," one complaint said. "Nevertheless, United solicited, accepted, and retained cash, points, or other airline benefits that consumers specifically paid to sit next to a window." A separate complaint uses similar language to describe customers' alleged experience with Delta. The lawsuits said that beyond being an amenity passengers paid more for, window seats can help alleviate motion sickness or soothe cranky children, among other benefits.
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