Monique McChristian, a California resident, faced hardship when she miscarried shortly before her planned Carnival Cruise. With concerns for her health following the miscarriage, doctors advised her to cancel the trip, a costly family celebration. Her attempts to secure a refund were met with corporate indifference, as Carnival's policies left no room for compassion in her case. Despite her explanations and supportive documentation, the company denied her request, offering only future cruise discounts instead. The situation raises questions about customer service practices in response to personal tragedies.
A California woman, Monique McChristian, was denied a refund by Carnival after miscarrying days before her cruise, leading to numerous painful conversations about her loss.
Despite providing documentation and explaining her trauma, Carnival's policies offered her no recourse for her cancellation request post-miscarriage.
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