Resorts World in Las Vegas faced significant check-in delays over the weekend, with guests reporting waits of up to seven hours. These issues stemmed from a failed software upgrade that was supposed to be completed during slow hours but extended into a busy weekend. Guests expressed frustrations, particularly those who traveled from afar for events. Additionally, the chaos contributed to conflicts among guests, including an elevator incident involving Rugby League players. Resorts World acknowledged the delays and the related outages in their communication, confirming the challenges they faced during this busy period.
Resorts World, the most expensive resort on the Vegas Strip, faced hours-long check-in delays over the weekend due to a faulty software upgrade.
The brand acknowledged the issue, stating they experienced longer-than-expected delays in check-in due to an unforeseen outage related to the technology platform upgrade.
Some guests reported waiting over five hours to check in, with issues continuing into the elevators where conflicts arose over room assignments.
The chaotic situation was captured by onlookers, including a columnist, highlighting the frustration of guests waiting for the check-in process.
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