Delta Air Lines announced the addition of an AI-powered concierge service to its Fly Delta app, enhancing passenger experience through personalized travel assistance and notifications.
The concierge can assist with travel planning tasks, including tracking SkyMiles progress and notifying customers about visa and passport requirements, streamlining the travel process.
Wayfinding at airports will be simplified, with proactive notifications guiding passengers to bag drop and gates, including updates on TSA PreCheck availability for faster security clearance.
Delta highlighted the future potential of AI in travel, promising tailored destination notifications like weather updates and local insights, enhancing overall travel convenience.
#delta-air-lines #ai-concierge-service #air-travel-innovations #travel-assistance #airport-experience
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