Southwest Airlines is set to introduce a controversial policy change where flight credits will have expiration dates, starting May 28, 2025. This comes after several significant policy revisions, including ending free checked bags and the introduction of assigned seating. Flight credits from bookings made after this date will expire within six to twelve months, depending on the fare purchased. The change is causing dissatisfaction among loyal customers, who feel increasingly alienated by the airline's evolving policies.
"Travelers are frustrated with Southwest Airlines' latest changes, including the expiration of flight credits, which many feel undermine loyalty to the airline."
"Starting May 28, 2025, flight credits from reservations booked on or after this date will have a specified expiration, with different terms for various fare types."
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