The article recounts the distressing experience of an 84-year-old disabled woman left stranded at the airport after Ryanair's failure to provide promised assistance. Despite having booked special services, she was not escorted onto the flight, leading to a series of complications when Ryanair departed without her. The article highlights the shocking oversight by staff and raises questions about airline accountability regarding assistance services. Consumer lawyer Gary Rycroft clarifies that Ryanair's position is that responsibility lies with a third party, despite the contractual agreement for assistance being with the airline.
Ryanair completed boarding and must have ignored all warnings that a passenger requiring assistance was missing because the flight departed with her luggage still onboard.
My priority was to establish who should take responsibility when special assistance fails. To my surprise, Ryanair is correct, according to consumer lawyer Gary Rycroft.
It was only discovered that she was stranded when you returned to the airport after she called you and airport staff went in search of her.
It's shocking that those staff did not clock a solitary elderly lady in a wheelchair when the gate had emptied.
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