Chancellor summons telecoms bosses to demand action on mid-contract price hikes

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"Chancellor Rachel Reeves has summoned telecoms bosses to a meeting to demand more protection for consumers from mid-contract price hikes. Ms Reeves and Technology Secretary Liz Kendall said more must be done to ensure hard-working consumers do not face price rises they have not signed up to. They have told telecoms chief executives that more needs to be done to protect consumers so that ordinary people feel empowered when engaging with the sector and confident they are getting a good deal."

"In a letter to bosses, the Government has called on the sector to reinforce its commitment to treating customers fairly, including by confirming customers under contract will not face price rises beyond those that they signed up to. The ministers said they will shortly convene a roundtable with industry leaders to discuss further action to support customers, as well as areas where the Government can do more to drive investment in the UK's digital infrastructure."

Chancellor Rachel Reeves and Technology Secretary Liz Kendall summoned telecoms chiefs to demand stronger protections against mid-contract price hikes. The Government wrote to industry leaders asking companies to commit to not imposing price rises on customers that exceed agreed contract terms. Ministers plan to convene a roundtable with industry executives to explore further customer protections and identify where government action can drive investment in the UK's digital infrastructure. The move responds to growing anger from customers and consumer groups over rising mobile and broadband tariffs and presses the sector to reinforce its commitment to fair treatment and consumer empowerment.

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