"I was told she was the only survivor of a massacre," says Bolbol, the head of the hospital's premature babies department, highlighting the loss of life in the area.
Thousands of Palestinian children are believed to have been orphaned in Israel's ongoing offensive in Gaza, with officials estimating more than 44,000 deaths and countless injuries.
When the infant girl was brought to Shifa, hopes were high that the war would end quickly and her parents would show up, but those hopes faded as violence continued.
Her file is gone," Bolbol says, reflecting on the chaos and challenges faced in maintaining records amidst the intense conflict and danger.
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