"I believe the recommendation that [Sports Wagering Division Chief Carrie Torrisi] and I had discussed was 48 hours. We felt like within 48 hours was reasonable, but looking for your guidance there. Several pointed out that sportsbooks already have the technical tools to push out account notifications without delay."
"As a result, operators will also have to notify customers who are currently limited, even if the restriction happened months ago. The expectation is that sportsbooks will review their books, identify anyone with an active limitation, and clearly spell out what that means for the bettor today."
"I like it because it forces the operators to review today where they stand on some of these limits going forward. MGC chair Jordan Maynard said, noting that the number of affected patrons should be manageable."
The Massachusetts Gaming Commission voted 5-0 to implement a new rule mandating that licensed sportsbooks notify customers within 48 hours of account limitations. The regulation aims to increase transparency and consumer understanding in the sports betting market. Commissioners determined that 48 hours constitutes reasonable and timely notice, noting that sportsbooks possess the technical capability to send notifications immediately. Operators must also notify customers currently under existing limitations, requiring them to review their records and identify all active restrictions. The commission emphasized that this requirement is not burdensome and operators should provide clear explanations of account limitations to affected bettors.
#sports-betting-regulation #consumer-protection #account-notifications #massachusetts-gaming-commission
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