New Report Shows Growing Popularity of Wireless Providers

"Customers are increasingly choosing wireless internet providers over wired internet providers, according to a new report - the J.D. Power 2025 U.S. Residential Internet Service Provider Study, released this week. While both wireless and wireline providers have seen growth in sign-ups during the past half year, the report found the number of new customers - those who have been with their provider less than six months - grew 15% for wireless providers versus just 6% for wired providers."

"Among national providers, T-Mobile had the highest satisfaction for wireless internet customers for the second consecutive year, with a score of 663. The segment average is 647. Verizon topped wired internet (east region) for a 13th consecutive year, with a score of 578. The segment average is 541. AT&T was first for wired internet (north central region) with a score of 554 for a third consecutive year. Xfinity (551) ranks second."

Wireless internet providers experienced substantially higher new-customer growth and satisfaction than wired providers. New-customer growth rose 15% for wireless providers versus 6% for wired providers over the past six months. Average satisfaction scores are 647 for wireless and 554 for wired on a 1,000-point scale. High wireless satisfaction is attributed to internet speed, availability, easy service start, and lower price. T-Mobile leads national wireless satisfaction with 663. Verizon leads wired east (578). AT&T leads wired north central (554) and west (561). GFiber tops wired south with 703, while Xfinity and Frontier appear in regional rankings.

Read at Telecompetitor