#customer-satisfaction

#customer-satisfaction

Satisfaction is improving markedly among business wireless customers, according to a new report from J.D. Power. More specifically - according to the J.D. Power 2025 U.S. Business Wireless Satisfaction Study - the satisfaction for the cost of service increased 19 points (on a 1,000-point scale), while the satisfaction of offerings and promotions increased from 682 to 699. Among telecom providers, T-Mobile placed first in the medium business segment with a score of 746, with Spectrum Business (723) second and AT&T (722) third. AT&T topped the small business segment at 688, followed by Verizon Wireless (686) and T-Mobile (681).

In recent years, companies have turned to marketing as a shortcut to growth, pouring millions into campaigns, cultural plays, and acquisition tactics. But this focus often comes at the expense of what truly drives loyalty: better products and services. Consumers see the gap between glossy promises and lived experience - and their patience is wearing thin. The customer satisfaction crisis Customer satisfaction is at an all-time low. Across industries, American consumers are frustrated, feeling they get less value for more money.

Shopping for a new electronic device or appliance can be a challenge. You not only want to pick the right product for your specific needs, but also choose one that's reliable and respected among other buyers. Before you purchase your next gadget, you may want to see what the folks at the American Customer Satisfaction Index (ACSI) have to say.

The ACSI Automobile Study 2025 showed that the worst brands were Ram and Chrysler, both owned by Stellantis, with scores of 69 each.

According to the J.D. Power's 2025 U.S. Credit Card Satisfaction Study, American Express ranked as the top issuer in overall customer satisfaction, followed by Bank of America and Capital One.

Tesla Superchargers achieved a 709 score on a 1,000-point customer satisfaction scale, maintaining the highest reliability with a four percent failure rate among charging visits.

The peak-end rule explains that our memory of an event is shaped largely by two moments: the peak emotional high point and how the experience concludes.

The unlimited breadsticks were originally adopted to keep customers busy while waiting for their meals due to unexpected delays in the kitchen.

The Air Help ranking is based mostly on punctuality, which covers flight delays and cancellations, with the remaining 40 percent of the score made up of overall customer satisfaction and services offered.

Automated phone systems have been a staple of customer interaction for over 50 years, but modern customer expectations demand a more personalized approach.

Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create raving fans.

MrBeast's Feastables highlights the importance of focusing on customer satisfaction and making thoughtful decisions to enhance the user experience, rather than solely relying on personal fame.

Broadband providers need to evaluate their video channel offerings based on viewership data rather than automatically renewing contracts, which can lead to unprofitability.

"Brands keep racing to add new capabilities, yet customers still judge smartphones by the fundamentals. Only when companies strengthen the essentials -- battery life, call reliability, and ease of use -- does innovation truly deliver lasting satisfaction."

"People are tired of paying fees across all of these marketplaces," Lawrie told BI.

The company's total agent count stood at 81,904 at the end of March, a 5% decrease from one year earlier, highlighting a trend in agent retention.

A well-designed customer satisfaction survey bridges this gap, giving you direct insights into what's working and needs improvement.

For the third consecutive year, internet speed and fair pricing remain the primary contributors to customer satisfaction among rural internet users, according to the 2025 study.