"The Department of Veterans Affairs agency that provides burial benefits and memorial services for veterans and their dependents has once again earned the highest recorded customer satisfaction score by the American Customer Satisfaction Index in 2025, according to data released on Thursday. VA announced that the National Cemetery Administration, the small VA unit that operates and maintains 157 national military cemeteries, received a 98 out of 100 score, based on feedback from retired servicemembers and their families who received services through the agency."
"NCA has consistently outpaced other surveyed entities and agencies, with 2025 marking the eighth straight year that the burial services unit ranked first nationwide in the ACSI report. The average score for surveyed government agencies in 2025, VA said, was 70.4 out of 100. "VA National Cemetery Administration employees keep the memories of America's heroes alive," VA Secretary Doug Collins said in a statement. "This achievement underscores their extraordinary dedication, commitment and professionalism.""
The National Cemetery Administration earned a 98 out of 100 American Customer Satisfaction Index score in 2025 based on feedback from retired servicemembers and their families who used burial and memorial services. The unit operates and maintains 157 national military cemeteries and recorded its eighth consecutive year ranking first nationwide in the ACSI. The average score for surveyed government agencies in 2025 was 70.4. NCA employs fewer than 1,800 people, has a $534 million budget for fiscal year 2026, and interred 130,693 veterans and family members during fiscal year 2025.
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