"Indeed, the high-tech trend may soon be coming to City Hall as San Jose leaders want to expand AI use to boost productivity throughout the workforce by using a tool that would allow all of its 7,000 employees to create their own chatbot assistants. San Jose's latest foray into virtual agents builds on gains the city's made with its multiple successful artificial intelligence pilots and programs aimed at enhancing employees' skills."
"Over the past few years, San José has sought to become a leading authority in using AI for government functions to enhance efficiency and effectiveness. In 2023, the city tested a bus route tool that reduces the time spent at red lights and keeps public transit on schedule. It also uses AI to improve language translation on government web pages and proactively identify potholes, graffiti, illegal dumping, and homeless encampments, allowing it to deliver services before receiving a service request."
San José intends to deploy a generative AI platform enabling its 7,000 employees to create individual chatbot assistants to automate repetitive and administrative tasks. The platform targets tasks such as writing reports, analyzing data, summarizing documents, and supporting software development so employees can focus on higher-order responsibilities. The city has implemented multiple AI pilots, including bus route optimization, web translation improvements, and proactive identification of potholes, graffiti, illegal dumping, and homeless encampments. Road safety and permitting pilots demonstrated high accuracy, and the city participates in the GovAI Coalition to share government AI strategies and solutions.
Read at The Mercury News
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