The Washington Post has made significant changes to its website by incorporating AI, but these changes, particularly in search and commenting features, have led to a decline in user experience. Complaints from subscribers indicate dissatisfaction with the AI-powered systems, suggesting that the new features disregard well-established UX principles. Effective search functions are crucial for user engagement, and the lack of consideration for successful UX designs raises concerns about the future integration of AI in newspaper websites.
Over the past four months, the Washington Post has doubled down on inserting poorly conceived AI throughout its website, to the detriment of good UX.
If this is the future of AI for newspapers, we should all be worried.
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