The article highlights the common challenges faced in UX projects, where delays, budget overruns, and changing scopes are the norm rather than the exception. It emphasizes the need for designers and project managers to realistically assess risks and not succumb to over-optimism, which can skew planning and predictions. Based on insights from the book "How Big Things Get Done", the article calls for a shift in mindset towards proper planning and risk management to improve project outcomes in complex environments.
In fact, things almost never go according to plan - and on complex projects, they don't even come close. So, how can we prevent it from happening?
Chances are high that your recent project was over schedule and over budget - just like a vast majority of other complex UX projects.
Unchecked optimism leads to unrealistic forecasts, poorly defined goals, better options ignored, problems not spotted, and no contingencies to counteract the inevitable surprises.
99.5% of big projects overrun budgets and schedules, illustrating that delays are more common than successful completions.
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