The article explores the Utility Over Usability Effect by categorizing products into four quadrants based on their necessity and ease of use. Ideal products combine high utility and usability, while others face challenges based on their placement in the quadrant. Products that are high in utility but low in usability remain in use due to necessity, whereas those low in both aspects become obsolete. Insights from a medical publishing company reveal that many necessary platforms struggle with user experience, yet professionals continue to use them despite frustrations.
High Utility + High Usability products are essential and intuitive, making them indispensable and enjoyable for users who rely on them daily with little friction.
High Utility + Low Usability products are necessary but frustrating, resulting in consistent usage despite usability challenges, such as government portals and medical software.
Low Utility + High Usability products are appealing but non-essential, making them easily replaceable by better alternatives due to lack of real value.
Low Utility + Low Usability products result in abandonment as they fail to offer both value and ease of use, making them obsolete.
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