The article critiques the growing trend of integrating chat interfaces in various applications, emphasizing that while chat can facilitate quick interactions, it often lacks the precision necessary for effective communication. The author argues that user interface design should reflect a deeper understanding of technology and user needs, rather than resorting to chat as a simplistic solution. By overlooking the complexities involved in user intentions and structured communication, products may end up being less functional despite appearing user-friendly.
Natural language is becoming the lazy user interface. It gives the illusion that a problem is solved. Just because you can interact with an AI via text doesn't mean it's the best way to get things done.
Crafting an interface isn’t just about placing buttons, text, and icons on a canvas. It’s a process of understanding the technology behind it, the user’s intentions, and translating all this complexity into a layer that enables these interactions.
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