Funcom acknowledges poor communication about Dune: Awakening due to state-mandated vacations, which resulted in limited developer availability for player inquiries. In Norway, many businesses close in July for fellesferie, making it challenging for teams to work collaboratively. Despite this setback, Funcom continues to address game issues such as bugs and cheating, having banned thousands of users and implemented fixes. The company strives to find a balance between rapid issue resolution and maintaining stability through regular patches, adapting their approach to live game development amidst these challenges.
"I apologize if people feel the communication around issues with the game has been lacking. We are focused on improving this. With a percentage of the team having their well-earned (and state mandated) vacations, customer service and the community team have not always had access to developers who can answer their every question."
"We've been playing whack-a-mole with bugs, cheats and exploits during the July month of summer. We've banned thousands of cheaters, fixed a bunch of duplication and exploit bugs and continued working on the stability of the game."
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