A Cathay Pacific flight attendant mistakenly served a 3-year-old boy a glass of white wine instead of water during a flight. The incident occurred on Flight 255 from Hong Kong to London, prompting an apology from the airline as well as a statement regarding their seriousness in addressing the matter. The child's mother expressed dissatisfaction with the cabin crew's response, feeling there was a lack of care and responsibility for her son after the mix-up. The airline is conducting an internal review following the event.
"During the whole process, there was a lack of care for my son. They gave me the impression that they were trying to shirk responsibility."
"We take this matter very seriously and have launched an internal review to ensure appropriate follow-up actions are implemented and goodwill is being offered."
Collection
[
|
...
]